Deutsche Telekom’s Supervisory Board has given the go-ahead for changes in DT’s management structure, in line with a new, 7-point program called “Telekom 2010.”
T-Systems CEO Lothar Pauly will head the areas Networks, IT and Purchasing worldwide, while T-Mobile CEO Rene Obermann will be responsible for over-the-counter sales in Germany. Kai-Uwe Ricke will assume responsibility for advertising budgets, media planning and media coordination along with global brand-management.
The Telekom 2010 Plan
1. Germany — DT aims to safeguard current earnings on a sustained basis, thereby securing its future in the long run. It plans to defend market share with attractive package deals and excellent service.
2. Europe — In the European markets, the objective is to sustainably increase revenue market share by 2010.
3. USA — DT seeks to maximize its revenue market share and develop T-Mobile USA into the Group’s largest business unit in the consumer area.
4. Business customers — In the European business customer market, Deutsche Telekom intends to achieve a market position among the Top 3 across all customer segments.
5. Innovation — DT is concentrating on IPTV, mobile Internet and ICT services.
6. Service — DT aims to achieve a first-done rate of around 80 percent. In 2007, the company will continue existing programs, such as integrating its customer database and CRM.
7. Efficiency — DT seeks to become the strongest company in terms of earnings in the European industry by the year 2010. Measures in this area are IP-based infrastructure, IT architecture as well as enhanced sales and marketing efficiency.
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