Juniper Networks has integrated ChatGPT with Marvis, its virtual network assistant (VNA) driven by Mist AI. This enables Juniper customers and partners to access public-facing knowledgebase information using Large Language Models (LLM). In addition, new Marvis integrations with Zoom enable superior video conferencing experiences while significantly reducing troubleshooting costs.
Juniper says ChatGPT brings more human-like conversational capabilities, particularly with respect to documentation and support issues. Specifically, Marvis now leverages a LLM API to respond to user queries for technical documentation and other publicly available historical knowledge base information. For example, customers can ask Marvis “What do the Access Point LED lights mean?” or “List steps to configure Juniper campus fabric” and receive an accurate and direct response in the typical ChatGPT style in addition to a list of relevant documents.
“AI is the next step in automating tasks that typically require a human IT domain expert, improving how IT teams operate the network with AI-driven tools like Marvis and its conversational interface,” said Bob Friday, Chief AI Officer at Juniper Networks. “Juniper Mist has always been a pioneer in utilizing proven AIOps to deliver assured user experiences from client to cloud, and with these latest LLM enhancements, Marvis will provide even more actionable knowledge and be an even more valuable member of the IT team.”
In addition, Juniper introduced a new AP24 Access Point. This 2.4 GHz/5 GHz/6 GHz tri-band capable device (dual band concurrent) supports up to 3.6Gbps throughput. It also features the standard Juniper Mist dedicated scanning radio for data collection and intelligent Radio Resource Management (RRM) capabilities to intelligently choose the best band to use.
The AP24 complements other Wi-Fi 6E access points recently announced by Juniper, which include the AP45 (2.4 GHz/5 GHz/6 GHz quad-radio, 4×4:4SS, vBLE array) and AP34 (2.4 GHz/5 GHz/6 GHz quad-radio, 2×2:2SS, omni BLE).