Level 3 Communications is now offering enhanced end-to-end service level agreements (SLAs) 
that simplify the contract process and provide a more complete performance guarantee. The company said its approach addresses the complex nature of SLAs in an environment where various fiber-optic network segments are often operated by multiple.
“We have seen strong customer demand for simpler end-to-end service level agreements, and this new initiative enables us to provide a complete solution to meet this demand,” said Jeff Tench, president of Business Markets for Level 3.
http://www.level3.com
