SupportSoft announced the release of its new “ServiceVerify” software for the service verification of VoIP. SupportSoft ServiceVerify can automatically validate the installation of a customer’s VoIP service and assist in diagnosing problems — whether within the provider’s network or at the customer premises. Key features in new SupportSoft ServiceVerify for VoIP include:
- VoIP-Specific “SmartIssue”, which enables a simple, template-based way to encapsulate network best practices for VoIP service. SupportSoft SmartIssue technology provides the flexibility to define key criteria for measurement, such as required tests, appropriate pass/fail thresholds, workflow and content for problem diagnosis and resolution.
- Guided Problem Resolution based on real-time data gathering contrasted with industry best practices that can be customized to help contact centers and field technicians to more efficiently solve — or proactively address, common and complex problems related to VoIP service.
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