A journal for networking and telecoms
Verizon is planning to launch hosted IP-based services for large contact-center customers, said Mark Wegleitner, Verizon Chief Technology Officer. Verizon is working with Genesys Telecommunications Laboratories to develop the service.
Call center customers will be able to choose from a list of applications that include: automatic call distribution, an interactive voice-response unit, call control, and monitoring and customer-history databases.
http://www.verizon.com
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From the Graveyard
You just read about Verizon. One of the companies whose work it now carries:
XO Communications built Competitive local, metro fiber and enterprise network operator. What became of it?
XO Communications brought Competitive local, metro fiber and enterprise network operator to Telecom. That work was distinctive enough to lead to its acquisition by Verizon for US$1.8B. The standalone name now passes into the archive — but the team and technology continue inside Verizon today. One of 430 names here whose work outlived the company.
From 25 years of the Converge Digest archive.
