Broad Daylight Leverages VoiceGenie's VoiceXML Gateway and Speech Recognition

Broad Daylight, a customer relationship management (CRM) software developer, announced a self-service application that uses speech recognition technology provided by VoiceGenie’s VoiceXML Gateway. The application enables customer to use voice commands over the telephone for accessing information from a technical support database. New questions asked of the system that are not contained in the knowledge base are routed to a customer service representative and the answer is e-mailed or faxed to the original caller.
http://www.broaddaylight.com
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