Amdocs Consulting has concluded the initial stages of designing business processes to support Openreach’s Business Transformation Project. Openreach is the separately governed operating entity within BT Group that manages the local access network. Amdocs Consulting said it is working with Openreach to meet regulatory requirements to transform its issue resolution processes.
Amdocs has been working with BT for more than ten years and has put a number of systems into production, including customer management, service management and billing solutions.
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