January 21, 2003 1 min read

Cox Installs SupportSoft to Remotely Diagnose Customer Broadband Trouble

Cox Communications has deployed SupportSoft’s software to 1,200 of its customer service agents. The software enables Cox analysts to connect directly to a customer’s computer with their permission and diagnose problems in real-time. The company claims a 90% resolution rate for assisted-service calls using SupportSoft technology.
http://www.support.com

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