EMBARQ has selected Alcatel-Lucent as the single point of contact for network maintenance, including Remote Technical Support (RTS) for most of EMBARQ’s equipment across the company’s 18-state serving area. Total implementation of the service should be completed in the first quarter of this year. Financial terms were not disclosed.
Alcatel-Lucent’s Multivendor Maintenance solution provides streamlined operations associated with managing different network platforms and service levels, enabling EMBARQ to use its own resources more efficiently and reduce operating expenses.
“As we migrate toward newer technologies such as all-IP networks and voice-data integrated infrastructures, our support services also must evolve,” said Jim Hansen, senior vice president of Network Services for EMBARQ. “Our goal is to be innovative in everything we do, and Alcatel-Lucent helps us achieve this by providing a comprehensive maintenance services portfolio, global delivery capability, and strong multivendor technical skills we need to help us deliver enhanced services more reliably to our customers.”http://www.alcatel-lucent.com/http://www.embarq.com
