Fonality, which specializes in open source phone systems and contact center solutions for small and medium-sized businesses, has secured a $12 million financing round led by Draper Fisher Jurvetson Growth Fund with participation from existing investor Intel Capital.
Fonality makes open source Internet-based telephony and unified communications solutions that tie together all forms of business communication — instant message, landline calling, mobile calling, chat, voicemail, customer relationship management (CRM), e-mail and more — into one unified desktop software application. Products include IP-PBX VoIP phone systems based on a patent-pending Anywhere Management Hybrid-Hosted architecture. The company’s phone systems are sold direct to businesses at fonality.com, through a global network of resellers, and by Dell.
Fonality said its focus on building affordable, easy-to-use, and full-featured products enables it to compete directly with Cisco, Microsoft, Nortel and Avaya while creating an entirely new market for affordable professional call centers for companies with five to 500 employees.
Fonality’s headquarters are in Los Angeles with additional offices in Australia and Argentina. Company investors include Draper Fisher Jurvetson Growth Fund, Intel Capital, and Azure Capital Partners. http://www.fonality.com
