Siemens Communications and Genesys Telecommunications Laboratories (a division of Alcatel) have integrated the SIP-based Siemens HiPath 8000 Real-Time IP System and the SIP-based Genesys 7 portfolio of contact center management applications.
The two companies said they are creating a complete IP contact center solution based around the HiPath 8000 VoIP solution. Building upon a 10-year reseller relationship, Siemens and Genesys recently completed interoperability testing for the combined solution at the Siemens Labs in San Jose. Genesys is now completing certification tests prior to making the combined solution market available for proof-of-concept projects today and for production environments in early 2006. Once available, Siemens will also offer a complete set of managed services to support the Siemens and Genesys solutions.
http://www.alcatel.com
http://www.genesyslab.com
