October 13, 2003 1 min read

Sprint Extends and Simplifies Its Global Data Service Level Agreements

Sprint introduced simplified service level agreements (SLAs) across its global data portfolio. The new SLAs offer a tiered structure of performance metrics, guarantees on jitter (the variation in latency that could impact videoconferencing applications), and a 100% credit guarantee for premier SprintLink IP services. The same performance metrics and contract language are provided for IP, frame relay, private line and ATM services. All SLAs include service delivery attributes including installation and availability. The SLA levels are:

Network node to node — covers performance up to and including Sprint network nodes
End-to-end — covers Sprint network performance plus local access loop
Managed — managed network services with proactive credits

http://www.sprint.com

Editorial responsibility

Staff

Editor & Publisher

Every article published by Converge Digest is researched, curated, fact-checked and editorially reviewed by Jim Carroll, Editor & Publisher. AI-assisted drafting may be used to accelerate production, but all content is reviewed, refined and approved prior to publication.

Email Jim