Trans Pacific Networks selected Indigo Telecom Group to provide operational support for its trans-Pacific subsea infrastructure portfolio, including provisioning, monitoring, security, and service management through Indigo’s 24/7 subsea network operations center.
TPN operates and commercially manages capacity on Echo, a 16,051-kilometre subsea cable system connecting Singapore, Indonesia, Guam, and the US. TPN also holds fibre-pair-level ownership on Tabua, which supports low-latency connectivity between Australia, Fiji, Hawaii, and the US mainland.
Indigo, founded in 1998, supports critical digital infrastructure in more than 90 countries, operates NOC and SOC services, manages more than 30,000 incidents annually, and works through a global network of more than 3,500 engineers. For TPN, Indigo will coordinate across network providers, support customer provisioning, manage incidents, and provide end-to-end service assurance.
- Customer: Trans Pacific Networks
- Operations partner: Indigo Telecom Group
- Scope: Subsea NOC support, provisioning, monitoring, security, incident management, service assurance
- Key systems: Echo and Tabua
- Echo route: Singapore, Indonesia, Guam, and the US
- Echo length: 16,051 km
- Tabua route: Australia, Fiji, Hawaii, and the US mainland
- Indigo footprint: 90+ countries, 3,500+ engineers, 24/7 NOC/SOC operations
“Supporting routes of this scale requires the right operational foundations from day one,” said Alfred Au Yeung, Chief Operating Officer at Trans Pacific Networks. “We chose Indigo because of its proven model and deep experience in the subsea cable market. Indigo understands the operational demands of critical subsea infrastructure and gives us the service assurance, technical support and accountability needed to deliver consistent performance for our customers.”
| Profile: Indigo Telecom Group | |
|---|---|
| Headquarters | London, United Kingdom |
| Leadership | Michel Robert, Chief Executive Officer |
| Founded | 1998 |
| Business focus | Strategic operational partner for critical digital infrastructure supporting design, deployment, operations, and scaling of global network infrastructure |
| Global reach | Operations across 90+ countries |
| Engineering network | 3,500+ field and network engineers worldwide |
| Key facilities | 24/7 global Network Operations Centre (NOC), Security Operations Centre (SOC), and global service desk supporting critical infrastructure monitoring and service assurance |
| Annual incident volume | 30,000+ incidents managed annually |
| Core capabilities | Network operations, service assurance, cybersecurity monitoring, provisioning, incident management, maintenance coordination, and infrastructure lifecycle support |
| Subsea expertise | Supports subsea cable operators with lifecycle services including network monitoring, architecture integration, maintenance planning, capacity upgrades, provisioning, and operational coordination across international routes |
| Customer base | Hyperscalers, subsea cable operators, cloud and OTT providers, carriers, data center operators, and fixed/mobile network providers |
| Recent engagement | Selected by Trans Pacific Networks to provide operational support across the Echo and Tabua subsea cable systems, including provisioning, monitoring, security, service management, and end-to-end service assurance |
🌐 Analysis: The deal highlights the growing importance of operational assurance as subsea systems shift from single-cable assets into multi-route infrastructure portfolios serving hyperscalers, cloud providers, carriers, and AI-era connectivity demand. For TPN, Indigo adds a dedicated operational layer across Echo and Tabua as Pacific routes gain strategic value for US-Asia, Australia-US, and island connectivity.
