1 min read

Verizon Lobbies for Faster Disconnects from Cable TV

Verizon has asked the FCC to require the cable industry to make it as easy for consumers to choose a new video provider as it already is for them to switch voice providers. Verizon argues that the currently many cable companies refuse to accept video service cancellations from a new provider, creating extra work and confusion for consumers. However, long-established procedures enable a new provider to submit a voice disconnection order on behalf of the customer.

“The process to switch video providers is more cumbersome for consumers,” Verizon wrote in a petition filed with the FCC today to request a declaratory ruling. “Cable incumbents do not accept disconnect orders from the new provider; instead, they require the customer to contact them directly to cancel service after choosing a new video provider and to return equipment.

In a separate filing with the FCC earlier this week, Verizon said that the cable industry delays its customers’ switches to competing voice providers by regularly failing to meet the commission’s timing requirements for local number portability.
http://www.verizon.com

Share this article

Help others discover this reporting.

Explore More

From the Graveyard

You just read about Verizon. One of the companies whose work it now carries:

XO Communications built Competitive local, metro fiber and enterprise network operator. What became of it?

From the Technology Graveyard

You just read about Cable. Here is what it replaced:

Open-wire lines served 1880–1980. What ultimately replaced it?

On this day

March 25

From 25 years of the Converge Digest archive.