Voice Print International introduced a VoIP recording system designed to capture data regardless of an agent’s physical location or mode of connection. The company said existing IP recording systems claim to be able to capture, store, and replay 100% of an organization’s IP telephony interactions. However, these systems employ packet sniffing and/or trunk-tapping, and although both methods are effective to a certain extent, neither can actually achieve full-time VoIP recording once an IP SoftPhone is utilized. Voice Print’s ‘Follow Me!’ solution overcomes the softphone limitation because regardless of an agent’s location when connecting to their extension, the recording channel assigned to that particular agent will follow them — logging and recording all telephone conversations both to and from that agent in a unified manner.
The Follow Me! solution is currently available and factory certified with Avaya Definity and S8700 platforms. http://www.VoicePrintOnline.com
