SupporSoft Secures Patent for Customer Service Connectivity Technique

SupporSoft was awarded a U.S. patent for a “secure computer support system” that enables the delivery of customer service and technology support through a network gateway to overcome problems with connectivity whether for home or business computing use. SupportSoft’s Nexus software is principally used to facilitate secure connections between customer service representatives or technical support analysts and the computing end-users they support. The patented technique helps to overcome obstacles that may include un-routable network calls (due to network address translation or other IP masking), while providing a secure communication link without requiring inbound holes through firewalls. http://www.supportsoft.com /