Sylantro Ties SIP Capabilities into Corporate Applications / Databases

Sylantro Systems announced new Session Initiation Protocol (SIP) and Web services-based capabilities that allow applications to communicate and interoperate seamlessly across corporate databases, soft clients such as instant messaging and soft phones, and hosted business communications services. An example of this integrates includes a travel agency call center application. For inbound calls, the application uses Web services and Caller ID to extract customer information from the Sylantro server, then displays this data on the agent’s PC monitor. Simultaneously, the application queries the enterprise database (in this case, reservations) and retrieves the most recent itinerary for the caller. This itinerary then appears on the agent’s screen as a “pop-up” display.
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