Ericsson Secures First Managed Services Contract in Africa with Zain Nigeria

Ericsson won a five-year strategic managed services agreement to operate Zain’s nationwide GSM/WCDMA networks in Nigeria.
The deal is believed to be the first telecom managed services contract on the African continent. Specifically, Ericsson will be responsible for the network operations, field operations including optimization, third-party vendor management for Zain’s GSM/WCDMA networks, and business support systems. Ericsson will serve more than 4000 sites across Nigeria on behalf of Zain. As part of the agreement, about 450 employees will be transferred, under their existing terms and conditions of service, from Zain to Ericsson, where they will undergo further training in the latest wireless technologies.
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