Cisco will pay $139 million in cash and retention incentives to acquire MaintenanceNet, a privately held company providing a cloud-based software platform that uses data analytics and automation to manage and scale attach and renewals of recurring customer contracts.
MaintenanceNet, which is based in Carlsbad, California, operates a ServiceExchange cloud platform that helps manufacturers improve service renewals and identify uncovered product opportunities. Cisco and MaintenanceNet have worked together since 2009.
MaintenanceNet will be joining Cisco’s Global Customer Success (GCS) organization, a group dedicated to improving customer engagement and delivering a coordinated, end to end experience to our partners and customers. This acquisition is a critical component of our strategy for GCS to simplify and digitize our business processes.
https://blogs.cisco.com/news/cisco-announces-news?_ga=1.236708033.1329855623.1391130097
