Cisco previewed generative AI features for its Collaboration and Security portfolios that are expected later this year.
A top AI feature is a generative AI-powered summarization capabilities in Webex. The AI will extract the key points, and capture action items with owners. Cisco said the capabilities will ask users to opt in.
In the Vidcast video messaging tool, the AI will produce highlights and chapters. For contact centers, conversation summaries will provide agents with a fast, automated way to consume long-form text from digital chats with customers as well as facilitating post-call wrap-up and resolution with customers. For example, if a customer is escalated to a call with a human agent, they expect that agent to be informed and not have to repeat their frustrations.
New generative AI capabilities are aimed at policy management and improved threat response. The Cisco Security Cloud will leverage a generative AI Policy Assistant to address this problem by enabling security and IT administrators to describe granular security policies and evaluate how to best implement them across different aspects of their security infrastructure.
Cisco’s security operations center (SOC) Assistant will augment security analysts with context, correlating intel across the Cisco Security Cloud platform solutions, relaying potential impacts, and providing recommended actions.
The Cisco Policy Assistant can reason with the existing firewall policy set to implement and simplify rules within the Cisco Secure Firewall Management Center.
“Generative AI will quickly become pervasive as we see businesses and workers embrace the technology to become materially more productive,” said Jeetu Patel, Executive Vice President and General Manager, Security and Collaboration, Cisco. “At Cisco, we’ve been using AI for years. Now we’re unveiling how we’re incorporating generative AI into our existing products, helping customers drive real value to unlock the most secure, unrivaled work experiences possible.”